Supervisor Marine Services – (Terminals and Passengers) – Toronto
Job Description:
Job ID: 56492
Job Category: Operations & Maintenance
Division & Section: Fleet Services
Work Location: Jack Layton Ferry Terminal, Toronto
Job Type & Duration: Full-time, Permanent
Salary: $94,905 – $128,386, Wage Grade: 6.5
Shift Information: Toronto Island Ferry Services operates 7 days per week, year-round, on a seasonally adjusted schedule. Staff will be required to work a flexible schedule including evenings, weekends and statutory holidays.
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-May-2025 to 6-Jun-2025
Virtual Information Session
Sessions Details
Date: June 02, 2025
Time: 12:00 PM – 1:00 PM
Meeting Link:
https://teams.microsoft.com/l/meetup-join/19meeting_OGY5NmRiNmYtOTVmOS00MjUyLTkzNTUtYjgzOGM3MzU4MjQ2thread.v2/0?context=Tidf0bc8ec6-9ed8-4d0c-9189-411ad949cc65Oid1d605b91-848d-4ea2-8531-e1ae91654bd9
Job Summary
Reporting to the Manager, Terminals & Passengers, the Supervisor Marine Services (Terminals Passengers) oversees frontline operations at the ferry terminals, ensuring the delivery of predefined standards of passenger services, while maintaining safety, security, and operational efficiency.
Major Responsibilities
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including onboarding, scheduling attendance management, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers the assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Oversees customer service functions inside and outside the terminal and island side to enhance user experience including queuing, line management, activations and information provision.
• Ensures effective management of all staff in relation to the Collective Bargaining Agreement, Transport Canada Marine Regulations, and the Canada Shipping Act.
• Provides on the ground leadership, guidance and support to staff to ensure efficient operations and adherence to policies. Assigns and monitors daily duties, ensuring smooth passenger processing.
• Ensures frontline employees follow service, security, and safety procedures and are trained in emergency response, security and pollution prevention
• Oversees the fare collection system and reconciliation of revenues and expenditures, including the daily deposits of all cash receipts.
• Oversees cleaning and maintenance of the terminal buildings
• Supports the Manager in executing plans and initiatives related to terminal operations. Collects and reports data to support operational improvements and decision-making.
• Conducts regular walkthroughs to identify operational, safety, or security concerns.
• Coordinates emergency response procedures.
• Maintains radio communication with vessels, island staff, and ticketing offices to support operational needs.
• Coordinates with Ferry Operations staff daily and ensures consistency in the delivery of public service and adherence to established departure and arrival schedules.
• Coordinates terminal operations in support of special events.
• Liaises with Transport Canada, Marine Safety and the City to ensure changes/revisions to Federal legislation is understood and implemented.
• Handles and resolves passenger inquiries, complaints, and service issues.
• Collects and reports data to support operational improvements and decision-making.
• Ensures assigned staff are in compliance with the Accessibility for Ontarians with Disabilities Act, Occupational Health and Safety Act, and all other relevant legislation and associated regulations.
• Acts as a Supervisor under the definitions of the Occupational Health and Safety Act, and ensures that adequate training, safety equipment and safe work procedures are in place to develop a strong culture of Health and Safety and minimize any Health and Safety issues.
• Works evenings, statutory holidays and weekends as required.
Job Requirements:
Key Qualifications
Your application must describe your qualifications as they relation to the following:
1. Post-secondary education in customer service, transportation, hospitality or operations management or an equivalent combination of education and experience.
2. Considerable experience in a supervisory role within transportation, customer service, hospitality, or facility operations.
3. Experience overseeing front-line employees in a fast-paced, high-volume customer service focused environment, including the ability to train, mentor and develop staff.
4. Knowledge of relevant government legislation including the Occupational Health & Safety Act and other municipal, provincial and/or federal statutes, regulations and/or policies.
5. Strong leadership and people management skills in a unionised environment.
6. Excellent customer service and conflict resolution skills including dealing with public complaints and the ability to de-escalate situations.
7. Effective decision-making and problem- solving skills.
8. Strong organisational and communication skills.
9. Ability to remain calm and composed in high-pressure situations.
How to Apply:
For more information on this and other opportunities with the City of Toronto, visit us online at https://jobs.toronto.ca/jobsatcity/job/Toronto-SUPERVISOR-MARINE-SERVICES-Terminals-&-Passengers-ON-M9C2Y2/592584417/. To apply online, submit your resume through the job portal, quoting Job ID 56492, by Friday, June 6, 2025.
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Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
To Apply, Contact:
https://jobs.toronto.ca/jobsatcity/job/Toronto-SUPERVISOR-MARINE-SERVICES-Terminals-&-Passengers-ON-M9C2Y2/592584417/
